Contact Us
Get in Touch
Customer support: support@weebe.net
General inquiries: office@weebe.net
Isekai Shujinko LLP
128 City Road, London, EC1V 2NX, GB
Message Us
Start a conversation and we'll reply here and by email. You can also open it on its own page at /support.
Tell us what you need and we'll get back to you. You'll get a link to follow the conversation here and by email.
Frequently Asked Questions
Where do you ship from?
We ship from three warehouse locations: Japan, United States (New York), and the United Kingdom. Your order is fulfilled based on your selected shopping mode.
How long does shipping take?
Japan Direct orders typically take 7 to 14 business days for international delivery. Local warehouse orders (US or UK) take 2 to 5 business days for domestic delivery. For full details, see our Shipping Policy.
Can I cancel a pre-order?
Pre-orders are non-refundable once placed. Pre-order items are reserved with the manufacturer on your behalf and cannot be cancelled after confirmation.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay through our secure payment processor.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status by logging in to your account.
Do you ship to my country?
We ship to over 25 countries worldwide. During checkout, you can select your country to confirm availability and see estimated shipping costs.